Customer Testimonials
Need to inform people of the cars they sell and how they operate! Auto eight speed, wet clutch
tHE PROCESS NEED TO BE IMPROVED. IT SHOULD TAKE ALMOST 3 WEEKS AND MY CAR IS NOT REPAIRED.
It was my first visit to the service department here and my appointment time was met, I was kept up to date on the progress of my repairs, and everyone was very helpful and friendly, especially Jessica V., my service writer!
Simply amazing I love all the advisors will Roberts especially has been the best advisor
over 2 hours for an oil change. Ridiculous!! Will pay for an oil change next time. Free not worth the wait
Outstanding resolution by management! I am updating my review to 5 stars after an incredible experience with management. We initially ran into a major misunderstanding and some miscommunication regarding my contract, which was extremely stressful. However, the General Manager, Yohan, stepped in and completely turned things around. He handled everything with the utmost professionalism, listened to my concerns, and took care of every single issue. I truly appreciate his integrity and swift action to make things right. Highly recommend Kia of Leesburg! Thank you, Yohan!
Samantha was exceptional with communication. Updates were efficient and estimated completion was accurate. Great job!
My mother in law has purchased cars from here before in the past and had nothing but great things to say about them. I’m here now and Dylan Rosen and the Kia team have worked in great cadence to find me a phenomenal vehicle that fits my family needs. I never thought in a million years I would ever drive a Kia, but I’m sold. Hella’ great warrant, superior customer service, and a great product. Dylan is a great guy and we had some good laughs test driving a bunch of cars. Mario in finance was also a ... Read More Google - Aug 11, 2026
Honestly had the most wonderful experience purchasing here!! Special shoutouts to Chris, Cesar, and Max. I felt very cared about and will refer to all friends and family. Thank you all!!
The buying experience was easy and enjoyable. We really liked our salesman Tim Lile. We related on many levels. Nice dealership.
I received a wonderful service. I was always updated with the whole process. Also received the video of my service
Did not deal with dealership, service department and Wil were very efficient. Service department very efficient and pleasant.
Went in for an oil change and other than a little wait everything was good!
Alan was excellent. I had a moving pod being delivered and he got me in and out quickly. I have always had a good experience when dealing with Alan.
Friendly staff, knowledgeable and waiting room was well stocked. They explained what was needed for the service
My sales person (Tim) was awesome! The dealership was as good as ever !
Good advice and finished quickly. Mr. Sprout was very friendly and answered all my questions.
I have used the Service Department at Leesburg Kia several times for regular maintenance and recently for a minor warranty repair. Everyone was professional and attentive to any concerns and answered my questions fully and with clarity. The waiting area is clean and has coffee and snacks. I highly recommend the Kia Leesburg Service Department!
Jessica Velazquez was the best. She was friendly. She kept me up to date on my vehicle and answered all my questions.
Always the best service from Alan and his team. I appreciate the time and care they have for me while servicing my vehicle.
Service orientented, timely, clean facility and well maintained. Technician videos are a great feature. Snacks in waiting area are a nice touch.
Was done perfectly. Everyone was so nice and polite. Could not ask fie better. Nice
Excellent work team all function in sync on behalf of clients Results are a fluid workplace and happy customers
My experience with desperado was that everything went smooth with dropping off and picking up my vehicle.
Service went smooth as always. I was kept informed throughout the process and everything was done in a timely efficient manner. All employees very friendly and courteous.
Great work, they keep you comfortable while you wait for your car. Quick and painless
Dealership was friendly and respectful! Our salesman was exceptional! Miguel was his name! I would deal with them again and recommend them to my friends and family!!!
Friendlyand very nice. Very professional and treated us with respect. Will was just so Great
They have always treated me good at this dealership. They always keep you informed on what they are doing
Salesperson (jay Gonell) was very easy and knowledgeable of the car. And so was finance
Called the dealership about a week ago letting them know I was interested in a vehicle they had. Told them I had no need to test drive and that I was ready to purchase. Jose made sure all my questions were answered quickly and the finance manager did an exceptional job getting my paperwork sent over to me. Purchasing the vehicle took less than an hour, and Jose even delivered the car to me that evening in Clermont. Was the best car buying experience I've had thus far.
Nice place This guys make my day. They go all the way for the best deal. Thanks Serhan
Alan is wonderful to work with, very straight forward professional and honest. He keeps us informed as work is being conducted.
I came in to have a tire rotation and balance and get them to plug my tire where there was a nail in it. I also asked to see why my tires were making a weird noise. The only thing they did was the inspection of the tires and told me I needed two new ones. They didn’t rotate and balance them and didn’t fix the nail. That was the main reason why I came in and they didn’t even do it. Very disappointed with my service.
Good service. I love my new Telluride they took the time to find the car that felt comfortable to
Have been purchasing and servicing vehicles at this Kia dealership since 2015. Always a pleasant experience. Great staff. I would like to especially commend Alan Woodyard in the service dept. I fully trust he will only recommend needed repairs/service. Always so kind and professional. He deserves special recognition.
Everything was fine except I had to wait 2 hours to get my oil changed.
Everyone was very polite and easy to work with. The entire process was very easy and straightforward.
Everything went as expected car was clean received a video report I am satisfied with work
I was checked in a few minutes after my appointment time. Told the timeline to complete the service/maintence work and that I would be updated as the work was completed. Tech sent a video of maintence/ inspection of my vehicle that I could understand. Scheduled work was completed in allocated time. Checkout was quick and efficient.
Pleasant and timely Price was high but you are a dealership Will use dealership again
Excellent attention to detail and my concerns and questions. Always treated with respect. Thank you
They are very polite team . The Service department has very knowledgeable and helpful crew. They always ready to assist and accommodate the customer. They offer ride if it’s needed also the lounge room is very clean and comfortable. They have nice coffee and tea makers. The restrooms always spotless and very clean. Every body is very friendly and ready to assist.
He is very knowledgeable polite and helpful Always go beyond and exceed our expectations He is outstanding
Professional knowledgeable advisor. Clean waiting area and restrooms. Coffee and lounge area was comfortable. Couteous people working for KIA
Always very satisfied with your service department. Everyone kind,respectful,and helpful. Your service technician Allen woodyard is always honest and helpful in making maintenance decisions. Your lounge is comfortable and coffee,soft drinks,snacks,and Popcorn is appreciated. Keep doing what you’re doing.
Easy appointment scheduling, friendly, efficient, comfortable waiting area, great communication about progress and completion. Felt appreciated.
Mr. Lile & Mr. De La Rosa, Were very patient and answered all of my questions. Plus, they put up with me being very finicky about what I needed from the truck I was interested in 🙂 Thank You both, for all your patient and laughs!!! Michelle Moriarty
Alberto Jimenez is my go to guy in the service department when I bring my car in for maintenance. I always have a great experience and he makes sure I am taken care of from start to finish.
I live 1 hour away. I trust Allen 100%. He is very knowledgeable, friendly, and consistently provides great customer service, he is the only reason why I always return to Kia of Leesburg.
Everyone was so customer attentive.My salesman was very knowledgeable of the auto,and made sure my questions were answered.He was also very outgoing and made me feel very comfortable
Veri profesional Good deal try to found the best option Great variety of vehículo and diferente choice
I went in for an equity trade. I was told at the desk my tadein would be valued at 19500. They did not honor that on contract, instead putting 13500.00 as a gross tradein and charging me 8577.00 for a 2013 Volkswagen Tiguan with over 76000 miles. My vehicle, a 2022 Hyundai Elantra had 26440 miles on it. When I complained the Finance manager laughed at me and said your car is not worth that. Subsequently while looking on their site, my vehicle is listed for sale at 19,000 plus. So which is it worth that much or not?????
Excellent service kia of Leesburg Rocks!! They fitted me in at a last minute pinch.
Will was very knowledgeable with my car and he was very helpful! with my questions I ask him!!!
My driver side seat coming apart at the seams. Dave ordering me a new seat
Courteous. Knowledge and friendly. I have been going to this dealership for the past 6 years. Alan is my service advisor. I couldn't ask for a better person. My experience each time is satisfying.
Alan was very professional and kept me informed. I was impressed with the service at this facility and will be returning. Keep up the good work…
A.J. was very helpful and made me feel welcomed and appreciated. He made all my concerns were addressed.
The technical service is good the only problem is the service center seems either underutilized or too small there's agents out at the drive-thru in an office there's guys under a tent and then there's a big space where there's maybe one or two out of six rate Destiny occupied
These guys are professional and knowledgeable. Very helpful after purchase. I had three men helping me.
Dropped car off. Was called when ready. Picked it up all fixed Easy to work with
my was excellent she kept me posted on my vehicles progress and answered all of my question while giving me helpful tips my mechanic correctly diagnosed my issue in an expedient manner. I hope everyone has an experience as good as mine
Quick, professional service. Clean waiting area. Friendly service advisor. We will continue to use, and recommend, Kia of Leesburg!
Winona is wonderful! I had a great experience working with her to get my dream car. I would recommend her to anybody.
Actually, I walked in with a friend she was bringing her picking her car up and it wasn’t ready and she was gone for hours so I just said HM. I said let’s go for a test ride didn’t push me. He wasn’t Percy also knew that I had just lost my husband at 54 years and it still hurts and I always will. I love him with all my heart, soul and mind after I drove with the first time I just was more roomier than my little kid soul. My son actually drove it from ... Read More Google - Jul 24, 2026
It was a very good Listen pleasure to work with HM he wasn’t pushy. He didn’t rush me into anything. It was my decision to buy the car and I absolutely love it.
I purchased my last two vehicles there and have them service there as well I really love the service department they're very organized and honest and upfront about things and they're very good at explaining things especially Alan always enjoy working with him because he makes me feel comfortable about whatever is wrong with my vehicle. I highly recommend the dealership if you're looking to buy new vehicle or if just needing service on your vehicle either way you won't be disappointed.
Customer service is great and the manager take care all the customer. He do a good job.
Absolutely amazing Everyone was welcoming and accommodating and went above and beyond to make sure I got a new vehicle
outstanding service and everyone is so polite and thoughtful in sales and service department service
Everything was don’t electronically and was delivered to us personally. The gentleman was every helpful and kind.
I've never had a bad experience and Alan has always helped me with my warranties and my insurance claims
Not much more to say I've always taken it there I've always talked with him he's always got me in and always helped me out Alan is a very good man a very good employer and a very good person
Not much more to say I've always taken it there I've always talked with him he's always got me in and always helped me out Alan is a very good man a very good employer and a very good person
Very caring and knows her stuff Give her a big raise. One of the best
Great experience at Kia of Leesburg! I highly recommend the team there especially Pahola and Sammy they were great!!!
Samantha was excellent in communication and getting me a loaner car for the couple of days my car needed to be in the shop. Very smooth process!
Excellent service, friendly staff, smooth process, transparent communication, and I absolutely love my new Kia.
Great service from start to finish. AJ was great. Will definitely return for my next oil and service visit.
AJ was excellent in his presentation and professionalism - Enterprise rental could not have been nicer
very good kept me informed during my stay all I have to say it was an oil change
Kia of Leesburg has a great inventory of vehicles and a complete team of professionals ready to serve your car buying needs. Our rep, Miguel Ulloa was fantastic sales rep. No rushing us and provided timely, pertinent information for us to make our decision.
Jessica Velazquez and the staff working Saturday were very attentive from when I pulled up in the service area until I left.
Very professional, kept me informed all thru the process. Everyone was very friendly. Will return.
Service advisor, Wil is friendly and helpful. Negative feedback: It took over 4 hours just to do a scheduled oil change and to replace a tire. It would have been better for me to be shown the actual tire with the nail than to be sent a photo. Tire prices are not competitive for loyal Kia clients.
Dave was very helpful and explained what I needed to know. Would recommend to others
We are so pleased with all of Kia employees that took care of us in every aspect of our dealing with them, I would give 10 stars for them all. Also for the lady on the phone at the help center,
You are always greeted with a smile and a business like approach. Kept up to date on progress. Never had to return for improper work. This is my second vehicle from Kia at Leesburg and I see no reason for there not being a third.
Customer service was top tier. Shout out to Paola and Sammy!!!!
Told 1 hour. Took 3. Virtually no feedback Facility appeared to be grossly understaffed in the service area
Quick professional and thorough. We were in and out in no time. I will definitely recommend to a friend.
They did a great job repairing our Soul I would recommend your business 100% very satisfied customer