Customer Testimonials
First of all I did purchase. But in retrospect I should have walked away but I had driven over 2.5 hours. Between the time I left my house and got there they raised the price $1000 because per the sales manager the car had high interest from people. And although the listing said all dealers fees included it doesn’t mention add ons Now mind you this wasn’t a requested or listed in the advertisement ad on it was a paint and interior protection plan so nothing visible but nonetheless a $4000 ad on YES 4K!! So between the price increase and ... Read More Google - Nov 13, 2026
Very nice
The staff went above and beyond to keep communication open and available. They did not push to add additional cost to deal and were very accommodating to getting you the best price available. The process was quick and easy compared to other car buying experiences.
Great Service from Jessica , very informative and incredible customer service ! Look forward to my next time at Kia of Leesburg!
Delivered my new Kia after online purchase with no issues. Fine experience would buy from them again, good folks.
Service was excellent and Service Technician was attentive to detail and had my work done in time promised
I gave two stars because at least when you call, someone answers the phone and you don't have to talk to a computer. I won't bore you with our situation, but suffice it to say, cheap rubber floor mats don't come close to compensating for leather seats. I'm so disappointed and so over this whole fiasco. I wish I could rewind the lock and go to a different dealership. I miss the days when people took pride in their work and were honest.
Went there to get a new KIA sorento . Witch will be our Serento #10 GRATE car out of our first 9 I have never had to bring one in for service our first one was a 2010 .
Thay are very hard to deal with trying to low ball me on the trade in . Thay woul not budge . So we went to KIA of Ocala wow so different. Grat place to get your new KIA SO PROFESSIONAL AND I TREAT YOU LIKE FAMILY ONE OF THE EASIEST AND BEST TIMES WE'VE EVER HAD BUYING A NEW CAR HIGHLY RECOMMENDED , GO SEE JOHN SMITH ... Read More Google - Nov 10, 2026
I'm very disappointed with Kia of Leesburg,😞 Monday I drop my Kia Sedona for repairs. The Kia customer service says will cost $197.00 to fixing what was wrong. Later after the inspection the employee says will cost.$ 2,274.86 for the service. I explained to him that I just lost my husband in October 23. I lost my pension, because they are paying me, with my husband pension. I lost other of my husband pension. I said to him that I lost 2 pensions. I couldn't pay that much for the service. I asked for a ride home, because my van will be ... Read More Google - Nov 10, 2026
We had a wonderful experience with servant alkan .we are very satisfied with the new car. Serhan handled his job very well he is the one we always go to if we have a problem. He always listens and solves any issues. Thank you Serhan
We worked with Rob and Mac and have nothing but good things to say about our experience. They were very professional and worked with us to get a great lease on our 2026 Kia Sportage.
They were courteous and helpful. They kept us advised during the wait with the video. The video at the end was helpful to understand the process and other potential problems.
Great experience. AJ is professional and efficient.
Only drawback is I can not update my GPS. I don't own a PC, only an Ipad. It is unacceptable to own a Kia and have no help from Kia to update their own technology.
Everything was as described
Salesman super...too bad we had to meet w next person who tried to sell us warranties but then had to initial and sign 10000 things. It is so ridiculous. I felt like all the trust in the dral was one sided and nothing protects the buyer.
it was puntual and detailed
(Translated by Google) Excellent service, Alberto is the best!!! (Original) Excelente atención, Alberto el mejor!!!
While I was at dealership for service, I was approached by sales to trade up my vehicle. I advised salesman that I was happy with mine and not looking to trade up. He “insisted” so I said ok. If you take my trade and give me the “higher option” for X I’ll do it. So HOURS later was told yeah we can’t do that. Totally ok w me as I blender said my x was reasonable. So I get calls until I ask them to stop. Next time I go in for service. SAME thing, but asks me ... Read More Google - Nov 6, 2026
The entire experience was great. Salesman was incredible. Good price for a used Kia. I just felt like the finance guy wasn't completely honest and there was so many extras they tried to sell that it took so much longer.
I can not describe my pain and disappointment with this place. Not only was I sold a lemon, I wasn’t offered any help. I could write a book on the issues I’ve experienced in the extremely short amount of time I’ve had this car. Wouldn’t recommend this place to anyone, not even if you’re desperate. Cuz I was and needed a car so bad and trusted the wrong people. Not even an official dealership sells decent cars without issues. Never believe your salesmen. Never believe the paperwork. The ethical code of Kia is nonexistent. How ... Read More Google - Nov 5, 2026
Drove 40 minutes each way to have 2 recalls done in August. 2 days later check engine light came on. Went to local shop they found that 2 connectors on the engine (part of recall) were never connected. They fixed it no charge. November 4 had issue with passenger middle row seat(recall). Drive 40 minutes, wait 2.5 hours, told car fixed. I decided to check it and it’s not fixed. Told service writer, he gets tech.. said he fixed other seat (wasn’t an issue). Take car back in and returns in 6 minutes and it is fixed.
I spent almost 4 hours to have a 7 minute ... Read More Google - Nov 5, 2026
I couldn't thank Laurie Perkins enough for all her hard work getting me into my car! Hands down recommend asking for her if you come for a new ride! Thank you so much!
My experience was great! I stopped by to shop for a car for my daughter and had the pleasure of working with Chris. He was extremely helpful in finding the right car for her, and I couldn’t be happier with our decision. Thank you, Chris, for making the experience so easy and enjoyable!
Alberto really helped me during the car buying process. He communicated often and efficiently. I felt respected and valued while buying my car. Thanks!
(Translated by Google) Thank you for all the attention given when I received my car for routine maintenance, everyone was very kind, thank you (Original) Gracias por toda la atención brindada al recibir mi carro para mantenimiento de rutina todos muy amables, gracias
Took great care of my car. Very friendly. And even washed my car for me. Thank you Great job.
Do not buy any use vehicle from this place. They by customers trade in and sale them knowing its something wrong with the vehicle. They dont want to replace anything just sale as is and dont tell the person thats buying the used vehicle anything. I will not recommend this place to NO ONE.
Got a recall fixed. I called and an appointment was set up right away. The waiting room was comfortable, the staff were friendly and our wait wasn't too bad. I'll definitely consider coming back for any other updates or repairs I might need!
Great salesmanship. Really work with you to find a car deal that is best for all involved. Easy to work with as well. Will be coming back again, thanks.
Outstanding experience. Sydney made the process so easy to buy my new 2027 KIA Sportage Hybrid. I absolutely love it.
Greeted right away, very pleasant, clean area to wait for service to be completed.
Ray greeted us as we drove in and informed us that Alan would be with us shortly. We appreciated that. Alan was very thorough, friendly, knowledgeable and informative. Thx
Great customer services from the host
Samantha took excellent care of us! She was attentive, a great communicator, and went above and beyond to accommodate what we needed!
Overall a great experience! I knew what I wanted and they helped get it and I was in and out on the road!
Laurie Perkins was great to deal with and worked hard to make sure we were satisfied.
This Sorento Hybrid is the third car I have leased from Jenkins and this time was the best experience.
Other than the amount of time taken to complete the scheduled maintenance, the experience was very good.
Always treated professionally. Jessica is awesome!
Salesperson Willie was amazing.
Very courteous and professional staff. Was very impressed with Serhan’s knowledge of your product. He took all the time needed to explain in detail as well as walking us through actual demonstrations of the many features and benefits of owning a Kia. Would definitely consider future dealing with your firm.
Very courteous and professionaland they actually listened to what I wanted in a vehicle and what I did not want
Had a great experience buying a used car there for our daughter. Willie (our salesman) went above and beyond even after the purchase (left items in the old car) to ensure that we got our items. We appreciate it! DJ
⭐ 1 STAR — EXTREMELY DISAPPOINTING EXPERIENCE AT KIA OF LEESBURG, FLORIDA
I purchased a used vehicle from Kia of Leesburg, Florida, and based on my experience, I would NOT recommend this dealership to anyone.
I recently brought my vehicle in for service, and they were unable to perform something as basic as resetting the oil change reminder light. The most frustrating part is that their own service receipt documents the reason in writing: “Oil change reminder ON — Due to scanner being out of date.”
Seriously? How can a dealership service department lack the properly updated diagnostic equipment needed to complete such a ... Read More Google - Oct 26, 2026
⭐ 1 STAR — EXTREMELY DISAPPOINTING EXPERIENCE AT KIA OF LEESBURG, FLORIDA
I purchased a used vehicle from Kia of Leesburg, Florida, and based on my experience, I would NOT recommend this dealership to anyone.
I recently brought my vehicle in for service, and they were unable to perform something as basic as resetting the oil change reminder light. The most frustrating part is that their own service receipt documents the reason in writing: “Oil change reminder ON — Due to scanner being out of date.”
Seriously? How can a dealership service department lack the properly updated diagnostic equipment needed to complete such a ... Read More DealerRater - Oct 26, 2026
Rob was a professional no pressure salesman.
Everything was great Courteous, professional, my only exception is waiting two hours for an oil change Other than that, it’s a great experience
Everyone was professional, made me feel comfortable and no high pressure tactics. Dealership felt comfortable and inviting. Robert was excellent to work with.
Just purchased a new 2027 Kia Telluride. The salesman we dealt with was Tim Lile. What an absolutely refreshing change to buying a car. No high pressure pitch, talked to you like you are actually important and valued as a customer, listened to your needs, patient, and answered all my questions. Even after the sale he took time to explain the options in the Telluride and will make himself available anytime you may have more questions about your vehicle. Tim, thank you for all your help and continued help, I will probably have more questions for you.
Always a very smooth experience. JT was very helpful.
(Translated by Google) very nice (Original) muy agradable
Extremely Disappointed with Kia of Leesburg and Kia Corporate
★☆☆☆☆ — Extremely Disappointed with Kia of Leesburg and Kia Corporate
I purchased a brand-new 2026 Kia Carnival SX from Kia of Leesburg on August 20, 2026. What should have been an exciting purchase has turned into an extremely frustrating and disappointing experience.
Within the first 300 miles, I reported a strong, unpleasant odor inside the vehicle that caused eye irritation and a scratchy throat. On September 3, I visited the dealership and compared my Carnival with several others on the lot. None had the same odor.
On September 11, the dealership performed a chlorine dioxide treatment and deep ... Read More Google - Oct 23, 2026
I traded my suv had full tank gas, the one I bought was on empty they wouldn’t fill it up they only put $25 in, the windshield washer cap was missing had buy new one, tpms sensors had be replaced, truck wasn’t washed had mud in the backseat, I felt pressured to buy, I wouldn’t buy from them again
Cole was a fantastic person to us and answered all of our questions and got iour repair done efficiently and timely . We will always remember him and how he was kind
We had to get a recall repaired on our 2020 Kia Sedona. i called for an appointment and was scheduled for later the same week. We came in at the appointment time and were quoted about an hour and a half wait time. Around one hour we were finished and headed home. Our service advisor was friendly and explained everything well. The waiting area was stocked with snacks (which my children loved) and had comfortable seating. Great service experience overall!
Alan is our go-to person for service at Kia of Leesburg. We have multiple Kia vehicles and Alan takes great care of us.
I was greeted very nicely from all the staff.. Wilbert Sprott, was excellent. He explained everything to me thoroughly from the very beginning and until I walked out the door to my car .He walked with me out to my car, And wanted to make sure that everything was good. He is very professional and I feel he is a real asset to Kia of Leesburg.. if I should ever need to visit back for any servicing for my Kia Sorento I will ask for him.
Kia of Leesburg has wonderful employees. They are very friendly and respectful. Great waiting area, so time spent there is comfortable and clean. Great drinks selection and snacks.
Fast and Friendly Staff, thank you for a job well done. Work was completed in a timely manner.
I purchase my vehicle on October 3 and had to bring it back to Kia on October 17 due to the engine light coming on. I was highly upset cause I just purchased it but they took it and gave me a rental no charge so I was better with that. Im hoping they will take care of the problem but other than that they were good.
Clean, neat, efficient and on time. The people I worked with were honest and my car was finished ahead of schedule. I was very pleased. Wilburt Sprott was outstanding as was Jose Toledo.
Everybody was very helpful. Things were close by to where we didn’t have to stay in the waiting room however, the waiting room was very adequate.
We have owned our 2026 Sorento for slightly more than a year. We have taken the vehicle back to Kia of Leesburg several times for normal maintenance items. The service has always been excellent and the staff very easy to work with.
Booked an appointment to buy a car. Arrived only to be told it is sold. Not really sure what the point of booking is in that case.
Pleasant Everyone was polite and easy to deal with. The only thing missing was I did not actually see the final dollar amt that I was financing.
Thank you Kia Leesburg for your prompt and courteous service. Kia Leesburg strives for great customer service and quality. I look forward to continued service with you.
Very pleased with workmanship and the young man that checked us out was a delight.
He greets me as a personal friend and that puts me at ease about anything related to my vehicle.
After driving my previous vehicle for more than ten years, I spent the last couple of years researching different makes and models, trying to decide exactly what I wanted. I had always owned Hondas, so switching brands wasn’t a decision I made lightly.
When Kia introduced the redesigned 2027 Telluride, I fell in love. I spent months researching features, comparing options, and building my perfect vehicle on Kia’s website. I even visited a local dealership to test-drive one before beginning my search.
Finding my exact combination of color and features proved difficult. After expanding my search beyond my local ... Read More Google - Oct 8, 2026
I recently purchased a 2019 Ford Escape from this dealership, and unfortunately, my experience after the sale has been extremely disappointing.
When I picked up the vehicle, I pointed out a crack in the windshield directly in the driver’s line of sight. I was assured it would be taken care of promptly. After the dealership inspected it, I was told the crack was too large to repair and the windshield needed to be replaced.
The salesman scheduled a date for me to return for the replacement. However, when I arrived, the windshield company had only been told they were repairing ... Read More Google - Oct 6, 2026
Always a pleasure at Kia of Leesburgh. My car was serviced, and I love that the service dept texted me a video of what they did and that they are planning to service my car. If you are planning to purchase a new car, I highly recommend a Kia They make great cars and I do purchase at Kia of Leesburg
I was very pleased with the efficiency and how courtesy everybody was at the dealership. My wait time was not very long and I really did appreciate that.
Excellent and quick service will continue to service my vehicles at your service location in the future
When in for oil change, the guy after adding a lot of unnecessary items, it was 1k. After I explained i wanted a oil change. It dropped to $90 Probably will not go back.
The building was clean and everyone was wanting to help in and way. I was very satisfied. Thanks
The best service I have ever had since owning a vehicle.. was kept advised at what stage the car was in while the care was being serviced.
They explained, was sent video of repair. Repair was completed in a timely manner. No complaints at all.
Very easy to work with, no hassle and was able to get the deal we were looking for.
HM was very helpful and attentive. HM was very patient as we waited for my husband to arrive since we had not planned on trading cars that day.
Impossible to get help with my issue from finance
I would give 0 stars, if possible. I have been without a/c in my car (a Kia Niro EV) for three weeks. I went to Kia of Leesburg who said it was the a/c compressor so I had to wait for them to order the part which came in the next day. Made an appointment for the next week when I had a day off. Waited six hours only to be told their a/c equipment for EVs was down. They called a service tech who wouldn’t be there for another week to fix it. Called them over ... Read More Google - Sep 26, 2026
I would give 0 stars, if possible. I have been without a/c in my car (a Kia Niro EV) for three weeks. I went to Kia of Leesburg who said it was the a/c compressor so I had to wait for them to order the part which came in the next day. Made an appointment for the next week when I had a day off. Waited six hours only to be told their a/c equipment for EVs was down. They called a service tech who wouldn’t be there for another week to fix it. Called them over ... Read More DealerRater - Sep 26, 2026
We have been customers for six years and have bought two cars and we have always had great service. No matter who the service rep is they go through the whole thing as usual. I'm very professional as she was.