Customer Testimonials
My purchase was a pleasant experience,, things that used to take a few days can be accomplished in one visit. I appreciate the efficient professional staff. A job well done!
Excellent interaction with the service advisor. He was courteous and professional. Our wait time matched what we were quoted.
On time efficient, 100% aware of required service, in and out service, friendly and accommodating staff.
Alan Woodyard handled two recall issues. He scheduled my appointment and then handled everything well, as he always does.
Excellent The service was exceptional; the staff was very responsible and attentive. Thanks for the excellent service.
Dealership is courteous & efficient providing routine maintenance service. Recommended service items are clearly explained and written recommendations were provided. Recommendations were explained and no undue pressure experienced. All around visit was positive and accommodating.
Very professional, friendly sales people didn’t really feel pressured (had my friend to do so 🙂 and I’m feeling very good about my purchase. I’m very happy with it.
This visit was for a recall. Timely and professional service. Great waiting area and was given frequent updates.
Professional and friendly service personnel. Kept me informed through the whole process. Expect this service from KIA.
I worked with David on my recent service, and he was exceptional. I appreciated working with him.
I like a service dept that listens to the problem, allows discussion, and has a "can do" attitude instead of rushing, half-listening, barely tolerant, I'm too busy sense. Had the Sportage less than a month when the air flap unit failed and had to be ordered. Took right at 3 weeks to receive replacement, never was updated during that period on status or reason for delay until I called. Then miraculously the part was available the next day and replaced shortly thereafter. Next I complained about loud blinker signals and loud banging of windshield wiper arms. Service response: &... Read More DealerRater - Jun 28, 2026
They didn't pay off my trade in for 3 weeks and the bank was bank was calling us
Good job, fast service. David was a terrific service advisor, I will use him again. Everyone seemed nice. Car was delivered when promised for the price agreed at check in.
The service representative was very clear in what to expect and when the job was projected to run over he provided a loaner. He waited past his end of shift to meet me a be deliver my car. Excellent job.
I’ve been taking my vehicle to Kia of Leesburg since I purchased it there for service because of the excellent customer service.
Orlando, our salesman was and is very friendly and helpful. He is an asset to your team.
Alan Woodyard is my Service Rep at Leesburg Kia, who is excellent and has taken good care of me and my KIA Soul. He is the one who made the appointment with me on Thursday, June 18, 2026 @ 8:30 a.m. When I arrived that morning, Alex was not in and I looked around and saw this pretty, friendly face and I starting talking to her. After about 3-5 minutes I asked would she step in on behalf of Alan and help me? She said YES! I dropped my head on the steering wheel and was relieved because she was knowledgeable, communicating with ... Read More DealerRater - Jun 25, 2026
Francheska and Max were great!
I would strongly advise anyone considering Kia of Leesburg to take their business elsewhere. My experience with this dealership has been one of the most frustrating and disappointing experiences I have ever had.
Over the course of two days, I spent approximately 8 hours dealing with this dealership, only to be met with broken promises, poor communication, and a complete lack of professionalism. The entire process felt rushed from start to finish. One of the biggest issues was that nobody clearly disclosed that the vehicle payment would be $639 per month until my mother was already signing paperwork. Had that information been ... Read More DealerRater - Jun 24, 2026
Best dealership in all of Central Florida without a doubt, Number one service department in all of Central Florida
Best dealership in all of Central Florida without a doubt, Number one service department in all of Central Florida
Excellent experience working with Tim Lile!
Well after not getting return calls a few times, David reached out to me and got me scheduled right away for my recalls and had my vehicle quicker than he projected! He helped with everything I needed.
Responsive & capable AJ to the rescue. Car towed in bad altenator in short order car was fixed and they even sent a driver to get you back to your vehicle. No waitnig Fabulous experience!
Service is good. Polite, professional. They answered all my questions. Work done was very good.
My experience at Kia of Leesburg has been one of the most frustrating and disappointing car-buying experiences I’ve ever had.
Over the course of two days, I have spent nearly 8 hours dealing with this dealership, only to be met with constant runarounds, broken promises, and changing stories. I was repeatedly told that I was approved for a 2023 Kia with only $2,000 down. Then it became $3,000 down. After that, I was told I needed $12,000 down. Then I was told I needed a co-signer. Then the story changed again, and I was told the loan would need to be entirely in my ... Read More DealerRater - Jun 23, 2026
Greeted promptly. treated respectfully. an overall pleasant experience and comfortable environment. Would recommend with no reservations.
Staff at Kia in Leesburg were knowledgeable, friendly and polite. Service is great. Vehicle service was great. Truck was clean.
My first service at Kia of Leesburg was enjoyable. My experience with Wilbert Sproutt was professional and enjoyable. They do a great job!!
They were very professional and friendly. I got a short video of them checking my vehicle which was great. Also, they got me I and out quickly.
Very friendly and timely. Easy to schedule an appointment. Comfortable and clean customer waiting area.
Really makes one feel they're looking out for your best interest. God bless Kia of Leesburg
Very professional, knowledgeable and work was completed on time for price quoted No No I
My service representative was very professional, courteous and understanding. He explained what work was to be done and approximately how long the service would take, and he delivered in the end. So, kudos to my service representative. Superior job!
To long a wait and did not wash my car as requested and as noted on the invoice as done very disappointed
Everyone was and has very nice. Did get updates in timely manner Very clean and organized
Everyone was and has very nice. Did get updates in timely manner Very clean and organized
What an amazing dealership. We worked with Winona Berry. From the minute we met her until we signed all the paperwork was just an exceptional experience.
Winona listened to our wish list and what we wanted to do and what we were looking for and began to provide us with information showed us a car that we were looking for took us for a test ride all before we sat down to discuss any numbers any financing or anything else.
She paid detailed attention to the questions we had and answered everything that was clearly explained. We never felt pressured ... Read More Google - Jun 19, 2026
Great experience. Samantha was friendly and helpful, the service was completed quickly, and they even washed my car afterward.
Great Service Staff, especially AJ, and totally professional Service Program from top down! No detail was left undone!
Alright this is a shout out to Miguel Choy in sales. I’ve never met anyone that goes above and beyond for customers like Miguel.
Dude is top notch. He literally sprinted to the second lot, which is easily a couple blocks away, just to bring us the right car.
Any hiccups during the buying process, he would take care of us and make sure we were happy, no matter what. Literally.
Communication was top-tier too. I’ve bought many cars before from many dealerships, but none were like this experience.
To management, give this man a raise. He clearly ... Read More Google - Jun 19, 2026
My sales person, Ms. Berry was the best. She helped me with the process from start to finish. She even drove the vehicle the vehicle an hour away, the airport to finalize the deal. She also supported tremendously with the issues with registration of vehicle, after sale. I would recommend her to anyone looking to purchase a vehicle.
A huge shout out to Winona for assisting me with the purchase of my Kia Seltos! She was kind and very professional. She worked hard to get us into the vehicle we wanted and within our budget. Everyone we dealt with was exceptional and I left there feeling like I was part of their family. Excellent experience! Go see Winona and you won’t be sorry!!!
Looking for a good used car for my grandson as he has 3 small children. I went one day to explore the Kia vehicles and worked with Winona. She spend her time making sure I saw all vehicles that I have researched. I drove one vehicle. The next day I came with my grandson and his family. Winona was very patient and answered all questions and made sure I understood the details. I was concerned with safety and she helped me get a good car that will last them for several years. Highly recommend Winona if you need assistance at the ... Read More Google - Jun 18, 2026
Alan W. keeps me coming back. He's always attentive to my (and my car) needs. getting appts is always easy and the service is excellent. Thanks
I was very impressed with the way service had been streamlined since my last visit. Dave was terrific from first contact to check out. Loved seeing a video of the work being done on my car. Wait for work to be done was not long at all. Only one little thing was my windshield wiper fluid not being filled. But overall, service was excellent. I will be back for next maintenance.
Ed & Max did an awesome job taking care of my husband & I.
They were fine I did a trip to dealership with out a appointment and was fine with me.
David was great! He explained everything clearly and kept me advised of the progress. Very pleased with the service experience. May give sales a try when ready for a new one. LOVE my Sorento Hybrid
Best purchase we ever experienced and I have bought at least 25 cars in my life. The sales manager & sales gentlemen want to be sure we were happy before we left. They contacted us about 3 days later to answer any question we may have. We worked with William, Matt, and Jeffery, look them up when you are looking to buy a Kia, they will treat you right.
Mr. Eleon was very knowledgeable and very professional and answered all of our questions. I was very hesitant once I found out what my payments would be due to my not so good credit, but he assured me to keep the payments on time and when my credit score goes up I can come back in a year and upgrade with better interest.
They were very professional, and we received a video of what was done and it was done in less than 24 hours.
Ellen Woodard is a service advisor at Kia of Leesburg. He is one of the best service advisors I’ve ever had to deal with. I have continued to go to Leesburg for the Kia dealer but mostly for Alan. He really is kind honest and I love when you’re waiting for your car to get done, you can go into the dealership and sit down and have a soda or popcorn or watch TV and none of the people in the showroom. Come over to bother you at all so it’s really a nice experience. I recommend ... Read More DealerRater - Jun 16, 2026
Our car was towed overnight on Friday because the starter didn't work. We felt very fortunate to be able to have the work done on Saturday and a shuttle come to our house and pick us up to get our car from the dealership. Samantha was awesome to work with.
Great buying experience, worked with Rob and he did an excellent job. 2 hours and out the door with a new Telluride!
Very awesome customer service!! Very awesome customer service!! I was kept up to date on the status of my vehicle.
All work done at time car was promised Including the wash job And resetting the call log
Francheska was excellent to work with. She was understanding of our needs, responsive throughout the process, and made everything go smoothly. We truly appreciated her professionalism and support.
Arrived, prompt service & nice lobby area clean! staff was friendly & Service advisor was very helpful and thorough with what I needed!
Great service from the moment I arrived. My service representative David was very helpful and kept me informed of everything that was going on.
VERY HAPPY WITH THE SERVICE PERFORMED COULD HAVE BEEN A LITTLE FASTER ESPECIALLY WHEN YOU HAVE AN APPT
pleasant experience considering we had to bring to cars for servicing. full explaination of needs and costs and no surprises
Alan woodyard was very profession in handling our car. We were very pleased with the total experience.
Send Samantha checked me in and was very professional. A few minutes later, Dav checked with me and told me to make myself at home and the customer lounge. I then received a text that they had looked over my car and recommended a couple of filters and they would complete all the checks and changed my oil and clean the car. I purchased this car six years ago and the service has been excellent. Dav told me the car was ready and I was on my way in just over an hour. As I said very excellent service.
Professional They do what is needed and the customer is well informed And work is completed properly
Always professional delivering on repairs that need to be done and in a timely manner. Allen is the very best service assistant. The only reason I keep coming back
Professional They do what is needed and the customer is well informed And work is completed properly
Excellent service as always ! On time completion, all work done properly. Alan Woodyard kept me informed all along. Plan on keeping my 2019 Sportage for years to come, and always service at Kia of Leesburg !
I scheduled an appointment for a diagnostic on my 2020 Ford Edge, which was purchased at this same dealership. I was told that they would not be able to do the diagnostic at this service center, but instead they would send my car to a local Ford dealership to perform the diagnostic. My appointment was on a Monday, and by Thursday my car had not moved from the same parking spot that I had left it in. No one communicated with me about the delay, or that no one had even started to look at my car. I had to call ... Read More DealerRater - Jun 12, 2026
Dave Gaines was awesome in explaining our service. He was very knowledgeable and professional. We will be having him take care of our service needs from now on.
Tim Lile and Serhan Alkan were very helpful in our latest purchase.
Everyone at the dealership was very courteous and patient. They didn't use the much dreaded high pressure sales tactics which was much appreciated. It was an enjoyable car buying experience and took less time to process everything than I have experienced elsewhere.
Did everything expected in acceptable timeframe. Nothing over or above expected. Thank you ... Paula
Have always been happy with their service. Am a little disappointed that a 5 year car with 35k miles had the evaporator coil go bad but what can you do.
Very good Hard worker very good people ?? Enjoy all of them been going to Leesburg for over years.
Our Kia Sorrento 2026 brand new hybrid with 660 miles on it has defective tires and they will not honor them at all. We were told they were defective because I got a flat tire and My Husband brought it to a tire place that handle these tires and they wouldn't fix it because they said it was defective and Kia of Leesburg said too bad.
Absolutely excellent dealership on top of their game in all departments. Having bought several cars from them I will be back when the time is right for my next vehicle.
They were attentive and explained all that was needed in a simple way that didn't confuse us
Jennifer Bates
2 reviews
just now
New
Yohan the general manager is the most unprofessional person I have ever spoken to. Kia of leesburg sold me a car in December. The car was sold to me with an extended warranty. Within 2 weeks of having the car I noticed there was oil leaking on the engine and the car was burning massive amounts of oil. I contacted Kia and brought my car in and they said there was nothing wrong with the car. Here we are in May and one of the sensors in my engine went bad so the car would ... Read More DealerRater - Jun 8, 2026
HM was very knowledgeable about the cars, but it should not have taken 6 hours to purchase a new car.
Good Clean bathrooms, nice employees, clean waiting area, coke and snacks?? Stayed on schedule Good
Timely repairs/routine maintenance/friendly service Alan is very knowledgeable and helpful. Appointment times are very flexible.
Everyone was friendly and helpful. During my short wait for the first warranty service, I received a service video from Alan Woodyard during the service process which amazed me they would go to that effort. While waiting there was coffee, water, or soda, plus snacks. Just an amazing service center. Thank You!
I'm going to buy another kia 100٪ because dealing with this service department, especially Alan has been so fantastic!!!
Excellent, easy, pleasant Completed in a timely manner, comfortable waiting area, a very nice experience
They were patient. Informative. Friendly helpful fun to work with and gave me the car and deal I hoped for
They are flexible and Willing to negotiate. Miguel did a great job getting to the right numbers. I would recomend doing business with him.
I just moved to Florida so I was worried about the dealerships here. Found Kia of Leesburg and was so happy I did. AJ was amazing and provided me information to get the situation and even payment options to get it resolved. They took care of my van, made it very clear what was wrong with it, they we very informative, fixed it, picked me up as this is my only car, and I was back on the road!!! Thank you so much 😊
The dealership kept to my scheduled appointment time my interactions with your representative AJ was very positive. I particularly like the text messaging and the video of my vehicle as it's being serviced and I appreciate it very much a text letting me know my car service was completed.
****TOP TIER SERVICE ADVISOR & SERVICE!!! **** Senior Service Advisor Tye has been my KIA Advisor for years and what a joy he is each and every time! You can tell when someone genuinely loves what they do because it shows up in their relationships with 100% satisfied KIA customers like me! Tye knows his stuff inside and out, and he is kind, completely informative, and meets his commitments on timing for services! I’m over 60 years old and have experienced many many advisors and Tye Is in the top 1%! Hats off to Tye!! This also speaks super highly of the dealership ... Read More Google - Jun 2, 2026
Pleasant service your sales rep was superb work numbers well with us thanks satisfied love my feel
Michael was very friendly and helpful and my vehicle was done when he said it would be done. Nice waiting area.
Always friendly welcoming and knowledgeable staff. That are always wanting to provide the best service.
Very professional. They dont try to upsell me. Nice bunch of folks. I recommend Kia of Leesburg service dept.
Nice My experience was great! She was very nice and professional Thank you for everything
I always work with Alan. He is great to work with. Very attentive. I trust his judgment and recommendations. I always have a positive outcome.
Got issue fixed in decent time. Just wish didn't have these issues in first place. New car!